Chloe Dodd & Alex O'Reilly - The Gap Between Ops and Sales No One Owns

In this episode of Captive Conversations, Adam Forman sits down with Chloe Dodd and Alex O’Reilly, two people I’ve known for a while now and whose journey in hospitality is seriously impressive.

From nightclubs and bar floors to national sales roles and multi-site operations, this is a conversation built on real experience. Not theory. Not guesswork. Just years of being in it, figuring it out and now helping other businesses do it better.

We get into where hospitality is still getting it wrong. Missed enquiries, slow responses, teams not aligned and how simple things are still costing operators real money.

There’s also a lot of honesty in this one. About taking risks, backing yourself and why experience across both ops and sales gives you a completely different perspective.

If you’re in hospitality, this will feel very familiar.

And probably a little uncomfortable in the right way.

#hospitality #guestexperience #restaurants #sales #operations #captiveconversations