Captive Conversations, The Hospitality Podcast

The Guest Who Came Back and the Moment You Almost Missed at Hospitality Tech 360

The Guest Who Came Back and the Moment You Almost Missed at Hospitality Tech 360

Discover insights on guest retention strategies in premium hospitality from Ben Heppell at HT360. Learn how data transforms guest experiences and drives loyalty.

April 3, 2026

Episode Length:

25:30

Natalie Dunning - The New Rules of Guest Discovery in Hospitality

Explore how hospitality is evolving with Natalie Dunning as she discusses guest discovery, marketing strategies, and the importance of early engagement in Captive Conversations.

March 26, 2026

Episode Length:

01:06:42

Chloe Dodd & Alex O'Reilly - The Gap Between Ops and Sales No One Owns

Join Chloe Dodd and Alex O'Reilly as they explore the crucial gap between operations and sales in hospitality, sharing real insights and experiences.

March 19, 2026

Episode Length:

01:34:47

Tom Stanley - The Business Side of Hospitality Nobody Talks About

Join Tom Stanley on Captive Conversations as he uncovers the financial realities of hospitality, emphasizing the crucial link between finance and guest experience.

March 13, 2026

Episode Length:

50:37

Catherine Gwynne - Designing Restaurants That Guests Remember

Join Adam Forman and Catherine Gwynne in Captive Conversations as they uncover the psychology of restaurant design and its impact on guest experiences.

March 6, 2026

Episode Length:

01:14:33

Yaro Tsyhanenko - The Invisible Gap Between Kitchen and Guest

Join Yaro Tsyhanenko in episode 85 of Captive Conversations as he uncovers the crucial gap between digital ordering and real-world pickup in hospitality.

February 27, 2026

Episode Length:

01:17:54

Gabrielle Goode - Marketing That Creates Lasting Memories

Join Gabrielle Goode as she explores emotional personalization and brand loyalty in hospitality marketing. Discover insights on creating memorable guest experiences.

February 20, 2026

Episode Length:

01:11:58

Rosie Lewis-Marsh - Why Hospitality Does Not Need More Leads

Join Rosie Lewis-Marsh on Captive Conversations as she reveals why the hospitality industry needs simplicity over more leads, focusing on efficient booking and human connection.

February 6, 2026

Episode Length:

01:01:02

Massimo Montone - Why Hospitality Still Needs to Feel Human

Join Adam Forman and Massimo Montone as they discuss the heart of hospitality, blending human touch with innovative practices for lasting success.

January 30, 2026

Episode Length:

01:06:43

Oliver & Chris - The Human Side of Payments: How YetiPay Is Helping Hospitality Finally Feel It

Discover how YetiPay is transforming hospitality payments by reconnecting tips to waitstaff, boosting earnings by 300%. Learn more in this insightful conversation.

December 25, 2025

Episode Length:

49:06

Mark Withington - Why Hospitality Needs Better Data, Not More Dashboards

Discover why better data frameworks are crucial in hospitality. Join Mark Withington and Adam in Episode 80 of Captive Conversations for insights on decision-making.

December 19, 2025

Episode Length:

56:34

Jonatan Rasmussen - The Future of Hospitality Training and Communication

Discover how Jonatan Rasmussen and All Gravy are transforming hospitality training and communication through innovative frontline technology for better team support.

December 12, 2025

Episode Length:

01:02:07

Rosie Akenhead - How Better Data Builds Better Guest Moments

Join Rosie Akenhead on Captive Conversations as she uncovers how better data enhances guest experiences and addresses key hospitality challenges.

December 5, 2025

Episode Length:

01:04:01

Edd Bower - How Operators Can Personalise at Scale

Discover how Edd Bower from Guestwise empowers hospitality operators to personalize guest experiences at scale with connected data insights and practical strategies.

November 28, 2025

Episode Length:

49:19

Ed Christmas - Boosting Bookings, Secrets of Hospitality Sales

Discover insider tips from Ed Christmas on boosting hospitality bookings and operational efficiency in this episode of Captive Conversations. Drive revenue growth today!

November 14, 2025

Episode Length:

58:60

Glenda Barber - How Community Is Redefining Hospitality Marketing

Join Glenda Barber on Captive Conversations as she explores community-driven hospitality marketing, trends for 2025, and the power of authentic connections.

November 6, 2025

Episode Length:

01:14:09

Alana Bralsford & Eve Williamson - How This Startup Is Changing Food Allergy Safety Forever

Discover how Alana Bralsford and Eve Williamson’s startup, Served, is revolutionizing food allergy safety in dining with innovative tech solutions.

October 31, 2025

Episode Length:

57:56

Matt Serwin - Stop Sending Emails. Start Building Relationships.

Join Adam Foreman and Matt Serwin to explore how hospitality operators can leverage data for personalized guest experiences and meaningful relationships.

October 23, 2025

Episode Length:

43:35

Charlton Santana - Why Your Guests Don’t Want an App — They Want an Answer

Discover how messaging, automation, and AI are transforming hospitality in our chat with Charlton Santana of HeyGuest. Learn what guests really want.

October 16, 2025

Episode Length:

01:13:33

Guy Weiss - Building a Calmer, Smarter Way to Message at Work

Discover how Guy Weiss and ZenZap are reshaping workplace messaging for better communication and teamwork. Listen to this insightful episode of Captive Conversations.

October 10, 2025

Episode Length:

53:16

Richard Liverman - Don’t Be Boring: How to Build Brand DNA That Lasts

Discover how Richard Liverman builds lasting brands through powerful DNA and the role of ambassadors. Learn why curiosity drives growth in this insightful episode.

October 3, 2025

Episode Length:

56:14

Olivia Fitzgerald - Hospitality’s Hidden Goldmine: Unlocking Data with 125 Insights

Join Olivia Fitzgerald on Captive Conversations as she explores hospitality insights, customer feedback, and the future of guest experience. Tune in now!

September 25, 2025

Episode Length:

01:35:13

Victoria Searl - The Future of Hospitality Lies in Customer Data

Join Victoria Searl of DataHawks in this episode of Captive Conversations as she explores the transformative power of customer data in hospitality.

September 18, 2025

Episode Length:

01:51:21

Catherine Allan - What Happens When a Hospitality Sales Expert Builds the Tool She Always Wanted to Sell

Join Catherine Allen as she discusses empathy in sales, building Tidr, and insights for hospitality leaders in this must-listen episode of Captive Conversations.

September 12, 2025

Episode Length:

01:13:03

Reiss Ribeiro-Nelson & Louise Jooste - From Chaos to Clarity: Fixing Group Dining with Tech

Discover how Reiss Ribeiro-Nelson and Louise Jooste are revolutionizing group dining with Set Menu's innovative tech solutions. Tune in to Captive Conversations!

September 4, 2025

Episode Length:

01:02:17

Jack Edge - What Hospitality Can Learn from Storytelling

Discover insights from Jack Edge on how storytelling transforms hospitality branding and guest experience in this enlightening episode of Captive Conversations.

August 28, 2025

Episode Length:

54:08

Gary Digby - The Truth About Hospitality Operations (And How to Get Them Right)

Discover Gary Digby's expert insights on hospitality operations, pitfalls, and the role of tech in enhancing service. Elevate your business today!

August 21, 2025

Episode Length:

01:00:17

Lee Niles - Why Tech Is the Hospitality Industry’s Secret Weapon

Join Lee Niles on Captive Conversations as he explores the impact of technology on the hospitality industry, simplifying tech stacks for enhanced guest experiences.

August 14, 2025

Episode Length:

52:20

Daniel Keen - Leadership, Loyalty, and Local Love at Urban Village Pubs

Explore leadership and community building with Daniel Keen from Urban Village Pubs in this episode of Captive Conversations. Discover insights on hospitality growth.

August 7, 2025

Episode Length:

01:09:56

Annica Wainwright - The Psychology of Menus, Messaging & Guest Experience

Discover how Annica Wainwright transforms hospitality messaging and menu design to enhance guest experiences and brand identity in this insightful episode.

July 31, 2025

Episode Length:

01:16:37

Fi Sellick - Square and the Art of Simplicity: How Tech Supports Hospitality Excellence

Join Fi Sellick from Square as she explores how technology enhances hospitality, loyalty, and customer experience in the latest episode of Captive Conversations.

July 25, 2025

Episode Length:

59:12

The CRM Graveyard: Where Good Data Goes to Die

Discover how to revive your CRM data in Adam Forman's solo episode. Learn about the CRM graveyard, engagement strategies, and effective segmentation.

July 18, 2025

Episode Length:

07:10

My First Solo Pod: Honest Thoughts on WiFi, Data & Doing It Differently

Join Adam Forman in his first solo episode of Captive Conversations, exploring WiFi as a marketing tool, automation insights, and industry examples.

July 11, 2025

Episode Length:

09:17

JP Then - Data, Delivery & Digital Menus Rethinking the Guest Experience

Join JP Then on Captive Conversations as he explores redefining guest experiences through digital menus, seamless ordering, and authentic hospitality.

July 4, 2025

Episode Length:

01:12:47

Kelsey Verdier - The Future of Listings, Menus, and Guest Expectations

Discover how Kelsey Verdier from Marqii transforms local hospitality marketing, enhancing guest experiences through effective listings, menus, and partnerships.

June 27, 2025

Episode Length:

43:48

Laura Mimoun - Food, Feeling, and the Future: A Masterclass in Hospitality Marketing

Join Laura Mimoun, CMO of Fulham Shore, as she shares insights on transforming hospitality marketing, building brand love, and scaling restaurant success.

June 20, 2025

Episode Length:

01:01:58

Christophe & Angus - Tableside Tech That Actually Works: StoreKit’s Story

Join Christophe and Angus from StoreKit as they discuss the future of digital ordering and how to enhance guest experiences with efficient technology.

June 13, 2025

Episode Length:

01:15:56

Bonus Clip 6 - Beyond the Rush & Beyond the Till Real Talk on Hospitality Tech

Explore insights from TISSL’s Tech Tastings on hospitality tech. Learn how to drive revenue growth and enhance at-table tech experiences for better service.

June 6, 2025

Episode Length:

41:54

Nick Philpot - Good Bites Only: How Yolk Is Shaping the Future of Fast CasuaL

Join Nick Philpot of Yolk as he shares insights on building a loyal brand in fast casual dining. Discover the blend of tech and hospitality in this engaging episode.

May 29, 2025

Episode Length:

58:33

Bal Mahey - From Subway to Dubai: What 40 Sites Taught Me About Leadership

Discover leadership insights from Bal Mahey's journey through top hospitality brands. Learn about team culture, CRM, and growth strategies. Listen now!

May 23, 2025

Episode Length:

01:02:49

Matt Grimshaw - Scaling People, Not Paperwork, How AI Agents Are Transforming Hospitality Ops

Discover how AI agents are enhancing hospitality operations by automating HR tasks, personalizing onboarding, and improving staff retention with insights from Matt Grimshaw.

May 15, 2025

Episode Length:

01:12:11

LIVE Episode 50 - Hospitality Unfiltered: Where Ops, Marketing & Loyalty Collide

Join us for Episode 50 of Captive Conversations as experts discuss bridging the gap between operations, marketing, and loyalty in hospitality. Tune in now!

May 9, 2025

Episode Length:

53:07

Paul Molinari -Hospitality Doesn’t Need More Tools—It Needs Better Messaging

Join Paul Molinari on Captive Conversations as he explores effective messaging in hospitality, sales and marketing alignment, and scaling brands for success.

May 2, 2025

Episode Length:

01:08:26

Dhilon Solanki - How to Build a Hospitality Brand That People Actually Believe In

Discover how Dhilon Solanki builds impactful hospitality brands. Explore his insights on storytelling, tech tools, and legacy preservation in this engaging podcast episode.

April 25, 2025

Episode Length:

52:50

Kieron Bailey - The Art of Hospitality: Crafting Culture and Connection

Join Kieron Bailey as he shares invaluable insights on hospitality, leadership, and the importance of people in crafting memorable experiences. Listen now!

April 18, 2025

Episode Length:

01:28:40

Travis Fish - Adapting to Change: Tech Innovations and Leadership

Join Travis Fish as he shares insights on tech innovations, hospitality leadership, and his journey from Nando’s to launching successful brands. Tune in now!

April 11, 2025

Episode Length:

01:14:17

Frederick Szydlowski - Beyond Points: Creating Meaningful Loyalty Experiences in Hospitality

Join Frederick Szydlowski as he shares insights on building loyalty experiences in hospitality, from his unique journey to the success of Embargo.

April 3, 2025

Episode Length:

01:20:51

Susan Zwinkels - Beyond the Likes: Measuring Social Media Success in Hospitality

Discover effective social media strategies for hospitality with Susan Zwinkels. Explore TikTok, authenticity, and innovative marketing tools in this insightful episode.

March 27, 2025

Episode Length:

01:16:42

Michelle Moreno - Leadership Lessons from the Hospitality World

Join Michelle Moreno, hospitality expert and founder of QAB Leadership, as she shares transformative leadership lessons and industry insights from her remarkable journey.

March 13, 2025

Episode Length:

01:19:30

Ben Heppell - From Digital Innovation to Genuine Guest Connections

Join Ben Heppell, Global Head of Digital at Aqua Restaurant Group, as he shares insights on hospitality, digital innovation, and building authentic guest connections.

March 7, 2025

Episode Length:

01:09:42

Michael Radley - Bridging Hospitality and Influence The Future of Content Creation

Discover Michael Radley's inspiring journey from pot wash to co-founder of Joli, revolutionizing influencer marketing in hospitality. Tune into Captive Conversations!

February 28, 2025

Episode Length:

01:08:59

Elliot Hill - Keeping the Human Touch in a Tech-Driven World

Join Elliot Hill of 1 Lombard Street as he discusses blending hospitality with technology. Discover insights on memorable service and dining innovation.

February 21, 2025

Episode Length:

01:21:19

Sheri Williamson - The Art of Hospitality Marketing: Bill's Brand Revival and Digital Evolution

Join Sheri Williamson as she explores Bill's brand revival and digital marketing strategies in hospitality. Learn about rebranding and customer engagement!

February 14, 2025

Episode Length:

43:53

Chris Fletcher - Clip 5 - Navigating Tech Events and Growth: Insights at Tech on Toast

Join Chris Fletcher from Tech on Toast as he shares insights on hosting successful tech events, growth strategies, and the importance of community feedback for future success.

February 7, 2025

Episode Length:

23:06

Sam Brown & Nick Holroyd-Doveton - Beyond Bias: Revolutionising Hospitality Recruitment with Candid

Join Sam Brown & Nick Holroyd-Doveton as they discuss Candid Hospitality's innovative approach to revolutionizing hiring in the hospitality industry.

January 31, 2025

Episode Length:

01:36:59

Matt Ford & Jonny Fox - Behind the Krowd: Pioneering Digital Transformation in Hospitality

Discover how Matt Ford and Jonny Fox from Krowd are transforming the hospitality industry through innovative digital solutions and customer engagement strategies.

January 23, 2025

Episode Length:

01:08:50

Boost Hospitality Success: CRM, Upselling & Industry Insights with James Mobbs & Kieron Bailey

Unlock hospitality success with expert insights from James Mobbs on CRM and Kieron Bailey on upselling. Tune in for actionable strategies and industry tips!

January 17, 2025

Episode Length:

46:31

Jon Horsfield - From Terminals to Tablets: Hospitality's Tech Transformation

Join Jon Horsfield from Centegra as he explores hospitality's tech evolution, from T1000 terminals to innovative self-service solutions. Tune in for insights!

December 20, 2024

Episode Length:

01:14:34

Robbie Francis - Revolutionising Customer Experience: Tech, Dining, and Career Insights in Hospitality

Discover how Robbie Francis transforms customer experience in hospitality through tech innovations and personal insights. Tune in for expert strategies and industry evolution!

December 13, 2024

Episode Length:

01:42:04

Carey Benn - Data-Driven Dining: Unlocking the Secrets of Customer Engagement

Discover how Carey Benn unlocks customer engagement secrets in the hospitality sector using technology and data-driven insights. Tune in for innovative strategies!

December 6, 2024

Episode Length:

01:07:38

Darren Jackson - From Data to Dining: How Yumpingo Transforms Customer Feedback

Discover how Yumpingo is revolutionizing customer feedback in the hospitality industry with insights from Darren Jackson. Explore data integration, real-time feedback, and more!

November 22, 2024

Episode Length:

55:45

Jo Lynch - Hospitality Unveiled Bridging the Gap Between Operations and Insights

Discover Jo Lynch's insights on hospitality operations and technology, exploring loyalty, customer engagement, and the evolution of the industry.

November 15, 2024

Episode Length:

01:03:25

Dan Brookman - From data to delight : Enhance customer experience with technology

Explore Dan Brookman's insights on transforming hospitality through technology and community. Discover innovative strategies and AI tools enhancing customer experiences.

November 8, 2024

Episode Length:

01:16:32

Dan Hawkie - Rethinking Hospitality: Tipping Trends and Tech Innovations

Join Dan Hawkey from Tip Jar as he explores tipping trends, hospitality tech innovations, and the impacts of cashless policies in the industry. Tune in now!

October 22, 2024

Episode Length:

57:38

Clip 4 - Hospitality Tech Live 2024- Day 2

Join us for highlights from Day 2 of Hospitality Tech Live 2024, featuring insights on AI in marketing and discussions with industry leaders.

October 18, 2024

Episode Length:

19:03

Mo Reshard - Revolutionising Hospitality Operations with PreShift

Join Mo Reshard, founder of PreShift, as he shares insights on hospitality tech, Michelin stories, AI impact, and team building for industry success. Tune in!

October 11, 2024

Episode Length:

01:18:12

Mason Potter -Tipping the Balance: Grateful’s Impact on Hospitality Workers

Discover the journey of Mason Potter as he discusses innovative tipping solutions in hospitality, the challenges of project development, and emerging tech trends.

October 4, 2024

Episode Length:

01:04:13

The Evolution of Hospitality Tech with Josh Smith, UK MD of me&u

Discover the evolution of hospitality tech with Josh Smith of me&u. Gain insights on innovation, growth strategies, and industry challenges in this engaging episode.

September 27, 2024

Episode Length:

01:06:19

Clip 2 : Tech Tastings, Emerging Trends in Hospitality, Live event at Aqua Nueva September 19th 2024

Join us at Tech Tastings on September 19, 2024, for insights on emerging hospitality trends, networking, and engaging panel discussions at Aqua Nueva, London.

September 24, 2024

Episode Length:

01:54:12

Eli Nadel - From Burritos to Breakthroughs in Hospitality Technology

Join Eli Nadel of Twice Baked as we explore tech-driven innovations transforming hospitality, from restaurant efficiency to enhancing guest experiences.

September 20, 2024

Episode Length:

01:25:06

Clip 1 - Casual Dining Show Day 2024 : Chatting with TIPJAR, Dojo and Workforce.com 🚀

Join us at Casual Dining Show Day 2024 as we chat with TIPJAR, Dojo, and Workforce.com about innovation, transparency, and the future of hospitality tech!

September 19, 2024

Episode Length:

07:12

Ruben Nogales - Revolutionising Hospitality loyalty one data point at a Time

Explore Ruben Nogales' journey in hospitality tech, from Spain to the UK, as he revolutionizes loyalty programs with innovative technology and customer engagement.

September 13, 2024

Episode Length:

58:28

Tommy Giraux - Technology's Role in Transforming Hospitality Operations

Discover how Tommy Giraux of Honest Burgers uses real-time data and tech integration to revolutionize hospitality. Gain insights on metrics, AI, and more!

September 6, 2024

Episode Length:

01:06:50

From Consulting to Cutting-Edge Hospitality Tech

Discover how AI is transforming hospitality with expert insights on personalized guest experiences, innovative room service solutions, and business growth strategies.

August 30, 2024

Episode Length:

01:00:30

Transforming Feedback into Insights: The Power of AI Analytics

Explore how AI transforms the hospitality industry, enhancing guest experiences and feedback management. Discover innovative strategies for startups and insights into future interactions.

August 23, 2024

Episode Length:

49:37

David Bird - AI, Social Media, and the Future of Customer Loyalty

Discover David Bird's insights on building sales teams, leveraging AI in marketing, and enhancing customer loyalty in the hospitality industry. Tune in for expert tips!

August 16, 2024

Episode Length:

01:09:30

Luci Cunningham - How Airship is Shaping Hospitality Marketing with AI and Automation

Discover how Luci Cunningham from Airship is transforming hospitality marketing through AI and automation, enhancing customer engagement and loyalty.

August 9, 2024

Episode Length:

01:09:04

Transforming Hospitality Marketing: Insights from Mark McC

Discover hospitality insights from Mark McCulloch on team appreciation, innovative tech, and marketing trends shaping exceptional guest experiences.

August 5, 2024

Episode Length:

01:28:25

William Connors - Revolutionising Hospitality: A Journey Through Tech Innovations

Join William Connors as he shares insights on tech innovations transforming hospitality, from mobile ordering to POS systems. Discover the future of restaurant operations.

July 27, 2024

Episode Length:

01:14:00

Christian Mouysset - Revolutionising Restaurant Operations with Real-Time Data

Join Christian Mouysset, Tenzo's CEO, as he explores how real-time data and technology transform restaurant operations for enhanced efficiency and success.

July 20, 2024

Episode Length:

49:52

Laurens Havenaar - Future-Proofing Customer Loyalty: Trends and Technologies

Discover trends and technologies shaping customer loyalty with Laurens Havenaar and Adam. Explore hospitality innovations, personal stories, and Piggy's evolution.

July 14, 2024

Episode Length:

01:23:44

Tech Innovations Shaping the Future of Guest Loyalty with Arun Kumar

Discover how Arun Kumar of Incentivio is transforming guest loyalty with AI-driven strategies. Tune into our podcast for insights on hospitality tech innovations.

July 7, 2024

Episode Length:

01:23:45

From Fine Dining to Fast Service Tissl's Tech Journey

Discover TISSL's tech evolution in hospitality! Join Nima as he shares insights on AI advancements, POS systems, and the future of dining experiences.

July 1, 2024

Episode Length:

01:02:48

Steven Rolfe - From Point One to Kurve: The Evolution of a Hospitality Tech Leader

Join Steven Rolfe, CEO of Kurve, as he reveals his journey from hotel management to pioneering hospitality tech, sharing insights on resilience, innovation, and balance.

June 24, 2024

Episode Length:

59:32

Mike Enslin - Speed of Light: Pioneering Tech Solutions in Hospitality

Unlock the secrets to exceptional hospitality with insights from Michael Enslin of Lightspeed. Discover the power of communication and tech-driven transformations.

June 24, 2024

Episode Length:

01:11:01

Blending Innovation - Evolutionizing Training in Hospitality

Explore how Blend is innovating hospitality training through short-form video and user-generated content. Discover insights from founder Jonah in this engaging podcast episode.

June 10, 2024

Episode Length:

01:03:49

Digital Marketing Mastery with Kitty Newman from Trapeze Media

Join Kitty Newman from Trapeze Media on Captive Conversations for insights on digital marketing in hospitality, emerging tech trends, and culinary adventures.

June 2, 2024

Episode Length:

01:11:04

Tackling No-Shows in Hospitality - A Titans Hospitality Event

Join industry experts at the Titans Hospitality event as they address the no-show crisis costing venues billions. Discover insights and solutions to enhance profitability.

May 27, 2024

Episode Length:

01:01:25

Navigating the Future of F&B in Hotels with Scot Turner

Explore the future of hotel F&B with Scott Turner from Auden Hospitality. Discover insights, industry challenges, and strategies for personal and career growth.

May 23, 2024

Episode Length:

01:07:53

Bytes and Bites: How Redcat's Innovations are Reshaping Hospitality Tech

Explore how Redcat's innovative platform is transforming hospitality tech, enhancing dining experiences, and streamlining restaurant management. Tune in now!

May 20, 2024

Episode Length:

01:18:29

All you need to know about the hospitality tech stack and more.. with Chris Fletcher.

All you need to know about the hospitality tech stack and more.. with Chris Fletcher.

Discover insights on hospitality tech with Chris Fletcher. Explore tech stacks, customer experience, and industry challenges in this engaging conversation.

May 15, 2024

Episode Length:

56:59

Captive Conversations is nearly here - Teaser

Captive Conversations is nearly here - Teaser

Discover Captive Conversations with host Adam Forman. Explore insider stories from hospitality experts on tech, operations, and marketing. Stay tuned!

May 8, 2024

Episode Length:

00:36