Daniel Keen - Leadership, Loyalty, and Local Love at Urban Village Pubs

🎙️ Why Pubs Still Matter — Building Community-First Hospitality at Scale

In this episode of Captive Conversations, Adam sits down with Daniel Keen from Urban Village Pubs to talk about the enduring role of pubs, leadership through growth, and what happens when you build around people first.

In this episode:

• 🍺 What makes the local pub such a powerful space — especially post-COVID
• 📊 Using data to support teams and guests (not micromanage)
• 🌱 How to grow hospitality brands without losing the magic
• 🗣️ Why team feedback is better than any mystery shopper

Daniel shares hard-earned insights from a career in hospitality finance, operations, and people-first leadership — offering real, actionable wisdom for anyone building a brand with heart.

#CaptiveConversations #HospitalityLeadership #UrbanVillagePubs #CommunityBusiness #PubStrategy #HospitalityGrowth