Gary Digby - The Truth About Hospitality Operations (And How to Get Them Right)

Hospitality lives and dies by its operations. Few people know that better than Gary Digby, who’s built a career leading multi-site venues and now runs his own consultancy.

In this episode of Captive Conversations, we talk about:

✅ Why operations are the backbone of every hospitality business

✅ The common pitfalls operators face – and how consultancy can help

✅ Where AI and tech can genuinely add value

✅ Gary’s own journey from operations to consultancy

If you’re an operator, leader, or consultant in hospitality, this episode will give you practical insights you can use today.

Gary’s Answers

🔥 Best Hospitality Experience:  Ivan Ramen

🔥 Best Hospitality Tech: TipJar, Nory, aquaint, Lightspeed

🔥 Best Restaurant:  After a huge hike in Turkey, Corner Store serving awesome Rotisserie Chicken

🔥 Best Burger: Shake Shack NYC, BLT NYC

🔥 Best Hotel: The Hoxton Chicago

#Hospitality #CaptiveConversations #HospitalityConsultancy