JP Then - Data, Delivery & Digital Menus Rethinking the Guest Experience

In this episode of Captive Conversations, we go behind the scenes with the founder of two standout hospitality brands — one that built a cult following for handcrafted doughnuts, and another powering seamless online ordering and loyalty for restaurants across the UK.

We dig into the real story behind the rise of these brands, the philosophy behind digital experiences that don’t feel digital, and what it means to scale hospitality with care and consistency.

In this episode, we cover:

• 🍩 From startup hustle to a nationwide cult brand
• 📦 Building digital ordering with hospitality at the core
• 🥢 Why Singapore’s hawker centres are the original food halls
• 📱 Loyalty, ownership, and the future of branded guest journeys
• 🚶‍♂️ Discovery, real-world experiences, and walking the walk (literally)

If you're in hospitality, tech, or just love hearing how great brands are built — this one's packed with gems.

💡 One standout quote:
"The best tech is the kind you don’t even notice."

🎧 Learn more: www.captivewifi.com/podcast

#CaptiveConversations #HospitalityStrategy #BrandExperience #RestaurantTech #CustomerJourney #Slerp #Crosstown #FounderStories #FoodInnovation #HospitalityLeadership