Kelsey Verdier - The Future of Listings, Menus, and Guest Expectations

The local visibility game in hospitality is broken,  but it doesn’t have to be.

In this episode of Captive Conversations, we discuss local listings, menus, and guest experience with one of the sharpest marketing minds in the business.

Kelsey from Marqii joins the show to share:

✅ Why most brands are still missing the basics when it comes to local SEO

✅ How digital presence connects directly to in-store guest experience

✅ What she’s learned helping hundreds of operators clean up their listings and reviews

✅ The small tweaks that create massive impact across search, social, and discovery

✅ Why partnerships (not platforms) are the secret to scaling with success

This one is for every operator, marketer, or founder who wants to win the battle for digital attention,  and turn it into real-world loyalty.

Thanks to Kelsey for bringing the energy, know-how, and real-world wins to the mic. Loved this one.

Kelsey's Answers

🔥 Best Hospitality Experience:  An Enoteca in Bolongia

🔥 Best Hospitality tech: Mentioning Bikki , Ovation, PopMenu

🔥 Best Restaurant: Travelling Mercys, Denver

🔥 Best Burger: Heidi’s House by the side of the Road

🔥 Best Hotel: Any hotel with a robe LOL

#HospitalityMarketing #DigitalPresence #Marqii #CaptiveConversations