LIVE Episode 50 - Hospitality Unfiltered: Where Ops, Marketing & Loyalty Collide

🎧 Episode 50 – Hospitality Unfiltered: Where Ops, Marketing & Loyalty Collide

In this special live episode of Captive Conversations, we bring together leading voices from hospitality operations, marketing, CRM, and tech to unpack one big question:
Why does it still feel like ops and marketing are speaking different languages—and how do we fix it?

From loyalty programs to data overload, AI tools to team alignment, this episode dives into the real-world tension (and opportunity) at the intersection of guest experience, operational pressure, and marketing ambition.

What you'll learn:

• Why loyalty only works when staff actually understand it

• How ops teams can use guest data without needing a PhD

• What the biggest blockers are to using feedback in real time

• The value of invisible, frictionless loyalty

• Where tech should actually make things easier

Guests include: senior operators, marketing directors, CRM specialists, and tech founders from across the industry, all bringing insights from the floor to the boardroom.

Whether you're running service on a Saturday night or building the next big CRM campaign—this episode is for you.