Collins Bookings by Access Group

WiFi guests. Collins profiles.
Every visit recorded.

CaptiveWiFi syncs verified guest data directly into Collins Bookings. Every WiFi login enriches the matching Collins guest profile, with visit timestamps, return tags and consent records included. No manual entry required.

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Live guest sync
WiFi login captured
Emma Thompson
Portal
↓
Email verified
emma.thompson@email.com
Matched
↓
Collins profile updated
Visit #4: 21 Jun 2026, 19:42
Synced
↓
Guest tag applied
Returning Guest, Opt-in confirmed
Tagged
How it works

From WiFi login to Collins profile
in under 10 seconds.

1
Guest logs in to WiFi
Your branded CaptiveWiFi splash page captures the guest's name, email and marketing consent. The process takes under 30 seconds and requires no app download.
2
CaptiveWiFi matches the Collins profile
The guest's email is matched against existing Collins records. Returning guests get their profile updated with the new visit. New guests get a profile created with verified data.
3
Collins updated with tags and visit data
Visit timestamp, frequency data and guest tags (First Visit, Returning, VIP) are written to Collins automatically. Your team sees the enriched profile immediately.
Why CaptiveWiFi + Collins

Collins knows who booked.
CaptiveWiFi knows who showed up.

Reservations only capture guests who planned ahead. WiFi captures walk-ins, bar guests, event attendees and every returning regular who never books, and feeds that data straight into Collins.

Capture guests beyond the booking
Walk-ins, bar visitors, event guests: anyone who connects to your WiFi is captured and synced to Collins, even if they never made a reservation.
Automatic guest tagging in Collins
First Visit, Returning, VIP and Lapsed tags are applied to Collins guest profiles automatically based on WiFi behaviour. No manual work for your team.
Link WiFi visits to reservations
CaptiveWiFi matches WiFi connections to Collins booking records, confirming who actually arrived from a reservation and when, giving you real footfall against bookings.
Data that flows

What CaptiveWiFi sends
into Collins.

Every WiFi connection sends a verified, consent-backed record into the matching Collins guest profile, enriching your hospitality CRM with real visit data.

First name and last name
Portal capture
Email address (verified)
Portal capture
Marketing opt-in status
GDPR consent record
Visit date and timestamp
WiFi session data
Visit count and frequency
CaptiveWiFi analytics
Guest tags (First Visit, VIP, Returning)
Behaviour engine
Venue and site identifier
CaptiveWiFi venue
New or returning guest flag
Profile match engine
FAQ

Common questions about
Collins + CaptiveWiFi.

Does this work for guests who didn't make a reservation in Collins?
Yes, and this is the biggest advantage. Walk-in guests, bar visitors and anyone who connects to WiFi gets captured by CaptiveWiFi and synced to Collins, regardless of whether they ever made a booking. Your guest database grows with every cover, not just every reservation.
How does CaptiveWiFi match a WiFi guest to their Collins profile?
CaptiveWiFi matches on email address. If a guest's email already exists in Collins, their profile is updated with the new visit. If no match is found, a new Collins profile is created with the verified data captured at the WiFi portal.
Can staff see WiFi visit history inside Collins?
Yes. Every WiFi visit is recorded against the Collins guest profile, including date, time and any tags applied. Your team can see at a glance how many times a guest has connected to WiFi, when they last visited and whether they are opted in to marketing.
Is the data transfer GDPR compliant?
Yes. CaptiveWiFi only transfers guest data to Collins where explicit consent has been given at the WiFi portal. Every record includes a consent timestamp, the exact wording shown to the guest and their IP address. A full DPIA is available on request.
Integrations

See all CaptiveWiFi
integrations.

CRM, reservations, loyalty, email marketing and more, all connected to your WiFi data.

View all integrations
Get started

WiFi data into Collins.
Automatically tagged.

Guest profiles in Collins enriched with every WiFi visit. No manual data entry.

See it in action