Hotels

Know your guests before they order breakfast.

From check-in to WiFi connection, CaptiveWiFi links your guest identity across every touchpoint - building profiles that make every stay feel personal.

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Sound familiar?

The problems hotels tell us about every week.

The problem

Your WiFi data and your PMS data are completely separate.

A guest stays three times a year. Each time they reconnect from scratch. No recognition. No personalisation.

The problem

Your bar and restaurant guests are invisible to you.

Non-residents using your F&B leave no trace. No name, no email, no way to invite them back or build loyalty.

The problem

You cannot tell regulars from first-timers at check-in.

You want to treat your most loyal guests differently. But without WiFi identity, your team has no way to know who they are.

How it works

One login. Recognised across every part of your property.

Whether a guest is in their room, at the bar, in the spa or the restaurant - CaptiveWiFi identifies them from a single WiFi connection and enriches their profile across every touchpoint.

Group-level Single Sign-On means returning guests are recognised instantly across every property in your estate - no re-login, no friction.

See it in action

Guest connects at check-inBranded portal, 15-second login. Email, name and consent captured and synced immediately.

Profile enriched across the stayBar, restaurant and spa WiFi connections all linked to the same guest profile automatically.

Loyalty enrolled in 15 secondsDirect integration with your loyalty platform. Wallet card delivered instantly. No app needed.

Returning guests auto-recognisedNext visit, the guest connects and is identified immediately. VIP status, preferences, history - all visible.

Post-stay follow-up automatedReview requests, birthday offers and re-engagement campaigns triggered from every stay.

Built for hotels

Every feature your property needs.

Property-wide guest identity

One profile linked across rooms, F&B, spa and events. Every touchpoint connected.

Live Guest Dashboard

See arrivals, VIPs and loyalty members the moment they connect. No login needed for your team.

Group Single Sign-On

Guests recognised across every property in your group. Instant identification, zero friction.

CRM and loyalty sync

Real-time sync to Airship, Klaviyo, Leat and 50+ other platforms. No manual import.

Feedback and reviews

Post-stay surveys, Google Review monitoring and sentiment scoring. Automated and unified.

GDPR-first consent

Named consent per channel. Email, SMS, loyalty. Never pre-ticked. Always audit-ready.

Know your guests before they order breakfast.

The problems hotels tell us about every week.

One login. Recognised across every part of your property.

Every feature your property needs.

Works with your existing hotel stack.

Every guest deserves to feel recognised.