Comparison

CaptiveWiFi vs Fydelia

Fydelia is a WiFi marketing platform focused on splash pages, gamification and CRM integrations. CaptiveWiFi captures the same guest data at login but adds loyalty enrolment in 15 seconds, a Live Guest Dashboard, competitor intelligence, and a full feedback and sentiment module alongside it.

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CaptiveWiFi vs Fydelia
Feature comparison

How the platforms compare.

An honest comparison of the features that matter most to hospitality operators.

FeatureCaptiveWiFiFydelia
Branded captive portalYesYes
First-party email captureYes, verifiedYes
Built-in email verificationYesNot advertised
Live CRM lookup at loginYes, in real timeVia integrations
Loyalty enrolment at WiFi loginYes, in 15 secondsIntegrated schemes
Gamification (games / prize draws)YesYes (scratch cards, spin-to-win)
Reservation / booking syncSevenRooms, OpenTable, ResDiary, CollinsVia integrations
Reviews & feedbackWiFi + Google + reservationReview routing
Weekly competitor intelligenceYes (Pulse Score)No
AI assistant integration (MCP)Yes (Claude AI, ChatGPT)Not advertised
Shareable live guest dashboardYes, via a shareable linkAnalytics
Multi-site / group loginYes, across all locationsMulti-site
Built for hospitalityExclusivelyHospitality + retail
GDPR-first consent per channelYesGDPR compliant
Typical setupUnder 1 hourSelf-serve

Based on publicly available information from Fydelia's website and our own assessment, July 2026. Features may change, so we recommend verifying current capabilities directly with Fydelia before making a decision.

Key differences

Where CaptiveWiFi goes further.

Loyalty in 15 seconds
Guest connects to WiFi and is enrolled in your loyalty programme simultaneously. No second step. No app needed. Direct integrations with Leat, Como, Paytronix, Pepper and Square.
Live Guest Dashboard
See who is in the room the moment they connect. Walk-ins, VIPs and loyalty members visible to front of house in real time. Shareable link - no login needed for your team.
CRM live lookup at login
Existing guests in your CRM are recognised at WiFi login and skipped straight through - no re-entering name or details. Works with Airship, Klaviyo, SevenRooms and more.
CaptiveWiFi vs Fydelia

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FAQ

CaptiveWiFi vs Fydelia: common questions.

What is CaptiveWiFi, and how does it compare to Fydelia?
CaptiveWiFi is a guest WiFi and captive portal platform built exclusively for hospitality. A WiFi login becomes a verified, GDPR-compliant guest profile that enrols the guest in loyalty in about 15 seconds, syncs live to your CRM across 50+ integrations, and appears on a real-time front-of-house dashboard. Fydelia is a loyalty-first WiFi marketing platform with in-portal games and CRM integrations. CaptiveWiFi captures the guest at login and enrols them in loyalty in the same flow, and adds a live guest dashboard and weekly competitor intelligence, with your venue owning the guest data. Public documentation on Fydelia's specific guest-WiFi module is limited, so verify current feature depth directly with Fydelia.
Is CaptiveWiFi or Fydelia better for loyalty?
Both are loyalty-focused. Fydelia is built around its loyalty and rewards ecosystem; CaptiveWiFi enrols guests in loyalty at the WiFi login and adds live guest recognition, feedback and weekly competitor intelligence. Verify Fydelia's current guest-WiFi features directly, as public documentation is limited.
Does CaptiveWiFi have gamification like Fydelia?
Yes. CaptiveWiFi includes spin-to-win, scratch-card and shake-to-win games served at WiFi login, connected to your loyalty or rewards system.
Is there a free plan?
CaptiveWiFi offers a Starter plan that is free forever for a single venue. Fydelia's pricing is not fully published, so request a quote from Fydelia.
Who owns the guest data?
With CaptiveWiFi your venue is the data controller and owns the guest data; it is never sold or used for CaptiveWiFi's own marketing, and is shared only with the integrations you choose to connect and our infrastructure providers, under GDPR data-processing agreements, or where disclosure is required by law.