Sentiment Search
Real-time venue feedback

WiFi feedback into
Sentiment Search.

CaptiveWiFi captures guest feedback at the point of WiFi login and pushes it directly into Sentiment Search — tagged by venue, date and sentiment. Real-time feedback data, no extra steps for guests or staff.

See it in action View all integrations
Guest connects to WiFi
Feedback prompt shown at portal
↓
Guest submits feedback
Positive or negative, free text or rating
↓
Feedback event pushed to Sentiment Search
Tagged with venue, date, sentiment type
↓
Real-time feedback visible in Sentiment Search
Trends, scores and alerts updated live
How it works

Feedback captured at WiFi login —
straight into Sentiment Search.

1
Guest connects to WiFi
Your CaptiveWiFi portal loads on the guest's device. After entering their details and accepting the terms, a short feedback prompt appears before they get online.
2
Feedback captured at the moment of visit
Guests rate their experience or leave a comment in the portal — at the exact point they're engaging with your venue. Completion rates are significantly higher than post-visit surveys.
3
Feedback event pushed to Sentiment Search
CaptiveWiFi sends each feedback event to Sentiment Search immediately — tagged with venue, date, time and sentiment score. Your Sentiment Search dashboard updates in real time.
Why CaptiveWiFi + Sentiment Search

In-the-moment feedback.
Automatically tagged by venue.

Post-visit surveys get ignored. WiFi portal feedback is captured at the peak of the guest experience — when opinions are fresh and response rates are highest.

Real-time feedback, not post-visit surveys
Feedback is captured at the WiFi portal while the guest is still in your venue. Sentiment Search receives data in real time — not days later when context has been lost.
Tagged by venue automatically
Every feedback event is tagged with the specific venue where it was captured. Multi-site operators get venue-level sentiment data in Sentiment Search without any manual sorting.
Higher response rates than email surveys
WiFi portal feedback prompts are served at the moment of engagement — before the guest opens their browser. Response rates far exceed traditional post-visit survey methods.
FAQ

Common questions about
Sentiment Search + CaptiveWiFi.

When exactly is feedback captured in the WiFi portal?
The feedback prompt appears in the CaptiveWiFi portal after the guest has submitted their details and accepted the terms — as the final step before they are granted internet access. This places the prompt at the highest-engagement moment of their WiFi session, while they are actively present in your venue.
What types of feedback can be collected?
CaptiveWiFi supports star or thumbs ratings, NPS-style scores, and optional free-text comments. The format is configured per venue. All responses are pushed to Sentiment Search tagged with venue, date, time and the sentiment classification derived from the rating given.
Does this work across multiple venues?
Yes. CaptiveWiFi is built for multi-site operators. Each venue's feedback is pushed to Sentiment Search with a venue-level tag, so you can track sentiment trends by location, compare sites, and identify where service improvements are needed.
Integrations

See all CaptiveWiFi
integrations.

POS, CRM, loyalty, email marketing, hospitality PMS and more.

View all integrations
Get started

WiFi feedback into
Sentiment Search.

Capture guest sentiment at the point of WiFi login. Every venue, every visit, automatically tracked.

See it in action