All Episodes · Page 11 of 11

Can mastering the art of communication truly transform your hospitality business? Join us as we sit down with Michael Enslin, UK Director at Lightspeed, to unlock the secrets behind exceptional customer service and dynamic team interactions. Michael shares his profound insights on empowering employees to be open, honest, and accountable, and why face-to-face interactions remain crucial in nurtu...

In this episode of Captive Conversations, we welcome Jonah from Blend, a platform redefining training for deskless workers. Jonah shares insights into the founding of Blend, its evolution with support from Antler, and its unique approach using TikTok to engage Gen Z employees. Discover how Blend's innovative solutions are tailoring training to meet the critical needs of the hospitality industry...

Join us on Captive Conversations as Kitty Newman from Trapeze Media shares her extensive experience in media and digital marketing within the hospitality industry. Discover the story behind Trapeze Media's name and learn about Kitty's strategic focus beyond social media. She delves into emerging tech trends, highlighting the need for advanced analytics and mixed media reporting in response to e...

I was honoured to be on the panel at this fantastic Hospitality Titans ™️ event, talking about no-shows. Quick facts from the lovely people at Zonal & Jocelyn de Goey Top 5 reasons for #noshows ➡️27%🔹Having a change of plans ➡️21%🔹 Others with the group cancelling ➡️20%🔹People booking multiple venues ➡️20%🔹One member of the group falling ill ➡️15%🔹Forgetting about their booking No-shows co...

Unlock the secrets of hospitality mastery with industry titan Scott Turner from Auden Hospitality as we traverse his remarkable journey and the birth of Auden's identity. Prepare to be whisked away on a culinary odyssey where we pit Tim Tams against Penguins (thanks to our last guest) and recount hotel experiences that redefine luxury. This episode isn't just about taste tests and travel tales...

Episode 2 is here! Venture into the world of hospitality technology with Lawrence Pelletier (LP) from RedCat Hospitality paints a vivid picture of innovation and determination. In this episode, we delve into how their revolutionary platform is reshaping the landscape of hospitality management, offering unique insights into the challenges and triumphs of implementing cutting-edge tech solution...

Titles • Behind the Scenes of Hospitality Tech: A Deep Dive with Chris Fletcher • Exploring the Tech Operations and Marketing in Hospitality with Chris Fletcher • The Inside Scoop on Hospitality Tech: A Conversation with Chris Fletcher • Unveiling the Challenges and Successes of Hospitality Tech with Chris Fletcher • Navigating the Hospitality Tech Landscape: Insights from Chris Fletcher Detai...

Captive Conversations is nearly here Welcome to Captive Conversations, I'm your host Adam Forman from Captive WiFi. Join us as we dive into the behind-the-scenes stories of hospitality leaders, exploring tech, operations, and marketing through the eyes of the experts. Let's get the inside scoop together