Customer Creation

Points on Connect

App Link on Connected Page

WiFi to loyalty.
In one connection.

When a guest connects to your WiFi, CaptiveWiFi creates them as a customer in 5Loyalty and adds the points you set for the visit. Their connected page then shows their points and a link to your loyalty app.

See it in action View all integrations

Connected Page

Live

Emma Clarke

Loyalty member, connected 2 mins ago

240

points

Get the app

James Okafor

50 pts

New

Sophie Tan

120 pts

Member

Example only. Points and the app are set up for each customer.

How it works

WiFi connection to
loyalty customer.

Guests who have opted in at the portal are created in 5Loyalty. The app and the points are yours to brand and set.

Guest connects to WiFi

Your branded CaptiveWiFi portal loads. The guest enters their name and email and accepts permissions, including marketing consent.

Loyalty customer created in 5Loyalty

CaptiveWiFi creates the guest as a customer in your 5Loyalty account, so they are ready to join your loyalty scheme the moment they open your app.

Points added for the visit

The points you have chosen are added to the guest's account automatically, so they are rewarded for connecting even if they forget to scan anything.

Email verified

The guest confirms their email address. Points and the app link only appear once the email is verified, so nobody can see another person's balance.

Points and app link shown on the connected page

The connected page shows the guest's points and a link to your loyalty app, so every WiFi login nudges them towards the app and the next visit.

What the 5Loyalty integration delivers

Loyalty customers.
Created by WiFi.

Loyalty customers created for you

Every opted-in guest who connects is created as a customer in 5Loyalty. Your customer list grows from WiFi, with no sign-up forms or cards to hand out.

Points you set

Choose the points that suit your scheme. They are added to the guest's 5Loyalty account automatically when they connect.

App link on the connected page

Guests see a link to your loyalty app on the page they land on after connecting, at the moment they are most engaged.

Points balance on the connected page

Members see their current points whenever they connect, which rewards repeat visits and gives them a reason to come back.

Consent and verification built in

Only guests who have opted in are sent to 5Loyalty, and balances are shown only after the guest has verified their email address.

Set up for each venue

Connect your 5Loyalty account once, then choose which venues take part and how many points each one awards.

FAQ

Common questions about
5Loyalty + CaptiveWiFi.

What does the 5Loyalty integration do?

When an opted-in guest connects to your WiFi, CaptiveWiFi creates them as a customer in 5Loyalty and adds the points you have set. The connected page then shows their points and a link to your loyalty app.

Can I choose how many points guests get?

Yes. Points are set up for each customer, and each venue can have its own. They are added to the guest's 5Loyalty account automatically.

Which app does the link open?

Your own loyalty app. The app is set up for each customer, so the link on the connected page takes guests to the right iOS or Android app for your brand.

When do guests see their points?

Once they have verified their email address. Until then no balance or app link is shown, so a guest can never see someone else's details.

Is this GDPR compliant?

Yes. CaptiveWiFi only sends guests to 5Loyalty where the guest has explicitly opted in at the WiFi portal. Every record includes a consent timestamp and the exact consent wording displayed. A full DPIA is available on request.

WiFi to loyalty.
In one connection.

WiFi connection to
loyalty customer.

Loyalty customers.
Created by WiFi.

Common questions about
5Loyalty + CaptiveWiFi.

See all CaptiveWiFi
integrations.