Campaign Monitor + CaptiveWiFi

Every in-venue guest becomes
a Campaign Monitor subscriber.

CaptiveWiFi syncs verified WiFi guest emails into Campaign Monitor subscriber lists the moment they connect — with venue name, visit date, and visit count as custom fields. Welcome emails fire automatically.

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New subscriber — Campaign Monitor

Liam Henderson

[email protected]

Venue name

The Grand, Edinburgh

Visit date

21 Jun 2026

Visit count

1 (first visit)

Opt-in

Confirmed ✓

Welcome email triggered in Campaign Monitor

How it works

WiFi login to Campaign Monitor
subscriber automatically.

Guest logs into WiFi

The guest joins your venue WiFi and your branded CaptiveWiFi portal collects their name, email, and marketing consent.

Subscriber added with custom fields

CaptiveWiFi adds the guest to your Campaign Monitor list in real time, populating venue name, visit date, and visit count as custom fields.

Welcome email fires

A Campaign Monitor journey or transactional welcome email triggers automatically. First-visit guests get introduced to your brand; return guests receive a loyalty reward.

What you get

A subscriber list that grows
with every cover served.

Verified subscribers only

Guests enter their email themselves at the WiFi portal. No guesswork, no purchased lists. Every subscriber in Campaign Monitor came from a real in-venue visit with explicit consent.

Custom fields populated automatically

Venue name, visit date, and visit count map directly to Campaign Monitor custom fields on every sync. Use them to personalise campaigns without any manual data work.

Instant welcome and re-engagement

Campaign Monitor journeys trigger the moment a guest is added. Send a welcome email within minutes of their first visit, and a re-engagement campaign if they go quiet.

What syncs

Data fields that sync to
Campaign Monitor.

Every WiFi login pushes these fields into your Campaign Monitor subscriber record in real time.

Email address (verified)	Subscriber email — matched to existing records by address
First name / Last name	Subscriber name fields — populated or updated on each visit
Venue name	Custom field — which venue the guest connected at
Visit date	Custom field — date and time of the WiFi connection
Visit count	Custom field — total lifetime visits across all venues
Marketing opt-in	Consent status — only synced when explicitly opted in
Consent timestamp	Full record of when and how consent was given

FAQ

Common questions about
Campaign Monitor + CaptiveWiFi.

Which Campaign Monitor list do guests sync to?

You choose. During setup you map each CaptiveWiFi venue to a Campaign Monitor subscriber list. You can use one list across all venues (with venue name as a custom field) or separate lists per venue — depending on how your campaigns are structured.

What happens if a guest already exists in my Campaign Monitor list?

CaptiveWiFi matches by email address. If the subscriber already exists, their custom fields (visit date, visit count) are updated rather than creating a duplicate. Your Campaign Monitor list stays clean on every reconnection.

Can I use this data to trigger a Campaign Monitor journey?

Yes. Campaign Monitor journeys with a list-entry trigger will fire the moment CaptiveWiFi adds the subscriber. You can also build conditional journeys using the custom fields — for example, sending different emails to first-visit guests versus guests on their fifth visit.

Is this GDPR compliant?

Yes. Only guests who have explicitly opted in at the WiFi portal are synced to Campaign Monitor. Each subscriber record includes a full consent timestamp and the exact wording shown to the guest. Unsubscribes via Campaign Monitor are respected on future WiFi visits.

Every in-venue guest becomes
a Campaign Monitor subscriber.

WiFi login to Campaign Monitor
subscriber automatically.

A subscriber list that grows
with every cover served.

Data fields that sync to
Campaign Monitor.

Common questions about
Campaign Monitor + CaptiveWiFi.

Connect CaptiveWiFi to
your whole stack.

WiFi guests into Campaign Monitor.
Every connection.

Every in-venue guest becomesa Campaign Monitor subscriber.

WiFi login to Campaign Monitorsubscriber automatically.

A subscriber list that growswith every cover served.

Data fields that sync toCampaign Monitor.

Common questions aboutCampaign Monitor + CaptiveWiFi.

Connect CaptiveWiFi toyour whole stack.

WiFi guests into Campaign Monitor.Every connection.

Every in-venue guest becomes
a Campaign Monitor subscriber.

WiFi login to Campaign Monitor
subscriber automatically.

A subscriber list that grows
with every cover served.

Data fields that sync to
Campaign Monitor.

Common questions about
Campaign Monitor + CaptiveWiFi.

Connect CaptiveWiFi to
your whole stack.

WiFi guests into Campaign Monitor.
Every connection.