Captive Conversations

Ben Heppell - From Digital Innovation to Genuine Guest Connections

March 7, 2025 1:09:41

In this episode, I’m joined by Ben Heppell, Global Head of Digital at Aqua Restaurant Group, for a proper deep dive into the real world of hospitality, digital, and brand building.From sharing advice he'd give his 16-year-old self (spoiler: it's all about valuing experience over things) to calling out overhyped nights like that Wembley boxing match, Ben brings the honesty—and a fresh take on wh...

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