Bonus Clip: The Tax of a Fractured Tech Stack | Lawrence Pelletier

Bonus Clip: The Tax of a Fractured Tech Stack | Lawrence Pelletier: Is too hard, and everybody struggles and what do we do.

Adam Forman: Yeah.

Bonus Clip: The Tax of a Fractured Tech Stack | Lawrence Pelletier: So I have to I had to figure out how to give them context because context is super important in any problem you have. Right? Even if you don't know that you need context, You actually need some context. So what would do... What we do now is I I spend about the two minutes talking to people before I get deep.

Bonus Clip: The Tax of a Fractured Tech Stack | Lawrence Pelletier: And before I show them The wheel of Fortune, I say, can I just talk to you a little bit about the fracture tech stack and they go, Sure? Like, what is... What do you wanna talk about it? And what I what show from me. Yeah.

Bonus Clip: The Tax of a Fractured Tech Stack | Lawrence Pelletier: What I show them is I on this, I'll try and give it to you really quick. Fracture text stacks. What that means is anybody virtually... And this is true in almost a 100% of cases. Right?

Bonus Clip: The Tax of a Fractured Tech Stack | Lawrence Pelletier: Yeah. Almost everybody who has set up a restaurant or a shop, and then has two, and then three then four than five. And as they've grown it, they've added all these different functionality bits. Right?

Adam Forman: Great idea Let's plug this in.

Bonus Clip: The Tax of a Fractured Tech Stack | Lawrence Pelletier: As they've added it in. Right? At some point eventually ends up with spaghetti. They have a mess. Right?

Bonus Clip: The Tax of a Fractured Tech Stack | Lawrence Pelletier: And they they manage that as best they can. But the challenges that come up out of the mess. Right? Are things like I now have way too many vendors that I'm talking to. Yeah.

Bonus Clip: The Tax of a Fractured Tech Stack | Lawrence Pelletier: And everybody's blaming me each other and all that sort of stuff. I often have problems that they're not very well integrated together, so they don't have... They talk to each other, but but not great. You know, They just give, like I said before where they throw the order over the fence. Know, it's a little bit...

Adam Forman: Yeah yeah.

Bonus Clip: The Tax of a Fractured Tech Stack | Lawrence Pelletier: And then your data sets are all fractured like, grades like, your data's everywhere. So if you go well, how much... I've actually sat with quite a few potential customers not red cat customers and talk to them about their data. Yeah. And they'll actually pull out of their point of sale.

Bonus Clip: The Tax of a Fractured Tech Stack | Lawrence Pelletier: They'll say, here's all my data, what I sold. Off. But here's all the stuff I sold in Uber. Here's all my my just eat stuff, and here's my delivery room. Yeah.

Bonus Clip: The Tax of a Fractured Tech Stack | Lawrence Pelletier: What we do is we add that up, and then we add in our click and collect stuff. And that's how we know our sales. And I'm, like, you're crazy. Yeah. So it's really hard.

Bonus Clip: The Tax of a Fractured Tech Stack | Lawrence Pelletier: Right? And managing, like, one of the things that comes out of that. How do I manage the menu we talked about before?

Adam Forman: Yeah.

Bonus Clip: The Tax of a Fractured Tech Stack | Lawrence Pelletier: If it's not central. I'm gonna manage it in eight before.

Adam Forman: I mean, I have spoken to people in the past where they're, like, like, they'll call the boys in the office, but, like, none of our none of our orders are working. Yeah got... You have deliver it.

Bonus Clip: The Tax of a Fractured Tech Stack | Lawrence Pelletier: Yeah.

Adam Forman: And it's integrated, and then the till system guy goes, did they make a menu change? And Like. I know. And he asked them. Yeah.

Adam Forman: Yeah We changed the whole menu this morning. Yeah. Did you did you push it to wherever it needs to go? To, like, the, I don't know what it was I think

Bonus Clip: The Tax of a Fractured Tech Stack | Lawrence Pelletier: Through delivery... You managed it.

Adam Forman: Yeah. Have you managed it, and they went... They went... What do you mean? I?

Adam Forman: I've not done that before. And then orders weren't coming in, and everyone's going crazy.

Bonus Clip: The Tax of a Fractured Tech Stack | Lawrence Pelletier: So so so again, our this is back to this fracture. Ex that. Right? It's like, what kind of mess have you created and how do you and how do you manage it?

Adam Forman: Yeah. What monster if you built, basically?

Bonus Clip: The Tax of a Fractured Tech Stack | Lawrence Pelletier: So if you if you said, okay. So that's this fractured text. And that's... Yeah. It's exactly the the

Adam Forman: won't be going give me your a hand that you buy to your hand off right now?

Bonus Clip: The Tax of a Fractured Tech Stack | Lawrence Pelletier: Well, so to So what the next part of this context is. Right? Is that there's actually three ways to solve this problem. Right? And all of them can work.

Bonus Clip: The Tax of a Fractured Tech Stack | Lawrence Pelletier: Any one of them can work, but you just need to figure out which one you want to do. And the reason this is important is because Without the context, you actually don't realize that those are different. Yeah. I'll tell you why. So version one, reason one is you go out and you buy some middle wear and you take responsibility for connecting everything to.

Bonus Clip: The Tax of a Fractured Tech Stack | Lawrence Pelletier: Yeah. Now usually, those are very large organizations. That's Mcdonald's subway whatever. Right? And they'll...

Bonus Clip: The Tax of a Fractured Tech Stack | Lawrence Pelletier: What they do is Nand, Nand Uk does that. So they you go, okay. We've got a point of sale system. We've got a click and collect system. We've got a, like, a loyalty.

Bonus Clip: The Tax of a Fractured Tech Stack | Lawrence Pelletier: Only these... They've got all these things. They connected it themselves, but they take responsibility. K. Challenging because, take...

Bonus Clip: The Tax of a Fractured Tech Stack | Lawrence Pelletier: This a lot of effort. It's never ending. Like they do it and they go, we've got it all connected, and then they go, hang on. Now we wanna have white label delivery. Oh, hey.

Bonus Clip: The Tax of a Fractured Tech Stack | Lawrence Pelletier: Wait a minute. Somebody's changed some Apis. And and also

Adam Forman: those struggle Get self manage everything.

Bonus Clip: The Tax of a Fractured Tech Stack | Lawrence Pelletier: And, yeah. And they'll struggle with, like, things like, getting Uber to push the orders in directly. Uber is gonna go. I don't really wanna work with you. Like, Yeah.

Bonus Clip: The Tax of a Fractured Tech Stack | Lawrence Pelletier: You you just a one shop Right? One group. Yeah. Potentially. Not if you're Mcdonald's, but if you're somebody else.

Bonus Clip: The Tax of a Fractured Tech Stack | Lawrence Pelletier: Right? So that's an interesting one. And the reason the context is super important is when you're talking to, like, a board and the board goes. Yeah. But this looks pretty easy.

Bonus Clip: The Tax of a Fractured Tech Stack | Lawrence Pelletier: Why don't we just do in subway does you can say, oh, well, you need to understand. Like, Nand for, in, in the Uk Nand for example, has more developers than I do. Just Nand Uk. Yeah. It doesn't do In any other country.

Bonus Clip: The Tax of a Fractured Tech Stack | Lawrence Pelletier: They have they have, like, More than a 100 people on more, like they a lot. Right? So when you look at that, you go, Okay. So that's a that's an approach. Yeah.

Bonus Clip: The Tax of a Fractured Tech Stack | Lawrence Pelletier: But you have to decide if you're a food company or a technical.

Adam Forman: Deal just you know the Ceo in your in Australia, come everything going. Dude just use my mate Yeah.