In this episode of Captive Conversations, Adam Foreman sits down with Matt Serwin, Director of Partnerships at Klaviyo, to discuss how hospitality operators can use data to truly understand their guests.💡 Highlights:• How Toast and OpenTable data power personalisation• Why first-party data is the foundation of real loyalty• What AI means for guest experience• How to shift from vanity metrics to...
New conversations every week with the people shaping hospitality.