Captive Conversations

Matt Grimshaw - Scaling People, Not Paperwork, How AI Agents Are Transforming Hospitality Ops

May 15, 2025 1:12:11

In this episode, we explore how AI agents are reshaping people operations in hospitality. Matt Grimshaw from Youda joins us to discuss:Automating time-consuming HR tasks with AIUsing data to predict and prevent staff turnoverWhy legacy systems are holding operators backHow to personalise onboarding at scaleCreating better experiences for managers and frontline teamsThis is a must-listen for hos...

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