All Episodes · Page 3 of 11

In this episode of Captive Conversations, Adam sits down with Claire Reid, a marketing consultant with a career that spans hospitality, charity communications, brand building, feedback, data, internal culture and coffee.Claire shares how her early experiences in cafés, retail, charity communications and Wood Street Coffee shaped the way she thinks about hospitality. The conversation explores wh...

In this episode of Captive Conversations, Adam sits down with Kevin to explore what it really takes to turn data into meaningful hospitality experiences.From his early career in consulting to leading digital transformation at one of the largest restaurant groups in the US, Kevin shares a rare behind-the-scenes look at how systems, data, and people come together in real operations. From fragment...

The journey into content does not always start with a strategy.Sometimes it starts with curiosity.In this episode of Captive Conversations, Adam Forman sits down with Thomas, founder of Fearless Media, to explore how starting young and learning through doing can shape a career in content and business. From making videos at 12 to building a creative agency, this is a conversation about consisten...

Big things just dropped at CaptiveWiFi.In this episode Adam Forman walks through the most significant platform update in CaptiveWiFi's history. No guests, no interviews — just a straight-talking rundown of everything that has just shipped and what is coming next.Covered in this episode: the Live Guest Dashboard, built after a conversation with Ben Heppell from Aqua Restaurant Group, now pulling...

What does it actually take to bring a guest back? Not through aggressive re-targeting or bulk email sends, but in a way that fits inside a premium hospitality experience and makes the guest feel genuinely valued?In this episode, recorded live on stage at HT360 at ExCeL London, Adam Forman sits down with Ben Heppell, Global Digital Marketing Director at Aqua Restaurant Group. They talk about the...

The guest journey doesn’t start at the door anymore.It starts long before that.In this episode of Captive Conversations, Adam Forman sits down with Natalie Dunning, CEO and Founder of Kitch, to unpack how hospitality is changing and why brands need to rethink how they attract, understand and retain their guests.From data and CRM to TikTok, discoverability and automation, Natalie shares a clear ...

In this episode of Captive Conversations, Adam Forman sits down with Chloe Dodd and Alex O’Reilly, two people I’ve known for a while now and whose journey in hospitality is seriously impressive.From nightclubs and bar floors to national sales roles and multi-site operations, this is a conversation built on real experience. Not theory. Not guesswork. Just years of being in it, figuring it out an...

In this episode of Captive Conversations, Adam Forman sits down with Tom Stanley, founder of Williams Stanley & Co, to explore the financial realities facing hospitality operators today.Tom shares his journey into hospitality finance and explains why understanding the numbers behind a venue is just as important as the guest experience on the floor.The conversation explores the pressure operator...

In this episode of Captive Conversations, Adam Forman sits down with Catherine Gwynne, founder of 2G Design and Build, to explore the psychology behind hospitality design.Catherine shares her journey from travelling the world in the drinks industry to building a hospitality design company focused on how spaces truly work. The conversation dives into why the best venues start with people, not ae...

In episode 85 of Captive Conversations, Adam speaks with Yaro Tsyhanenko about the hidden blind spot in modern hospitality: the pickup counter.From building marketplaces in Ukraine to shutting down businesses when the war started, and rebuilding in the US, Yaro shares his journey and the operational problem that caught his attention. The gap between digital ordering systems and real-world picku...

In this episode of Captive Conversations, Adam sits down with Gabrielle Goode, hospitality marketing consultant and founder of thehospitalitymarketer.co.ukGabrielle shares her journey from cocktail bartender in Nottingham to leading marketing roles across The Ivy Collection, Langan’s, Rhubarb and global hospitality brands. But this conversation goes deeper than career milestones. It explores wh...

In this episode of Captive Conversations, we're sharing a powerful panel discussion from PUB Spotlight 2026: "The Pub Customer Perspective."Featuring Laurence Brown (Head of Insights, Stonegate), Louise Fleming (Head of Guest & Retail Insights, Punch Pubs), and Kiran Quinn (Group Marketing Director, Red Cat Hospitality), moderated by Jo Lynch from KAM Insights.This insightful session explores h...