All Episodes · Page 2 of 11

Going back into the archive, this bonus clip comes from my Captive Conversations podcast with Josh Smith.Josh explores the trade-off between specialist best-in-class technology and an all-in-one platform, including the responsibility created by integrations, item data, reporting and governance.A practical framework for choosing a hospitality technology stack that the operation can genuinely man...

Going back into the Captive Conversations archive, this bonus clip features Jonah Werth from Blend.Jonah explains why compliance courses are only one part of hospitality training, how knowledge disappears when experienced team members leave, and why weak onboarding can cost a business £25,000 every 90 days.He also shares how short, practical and engaging training can improve retention and save ...

Going back into the archive, this bonus clip comes from Episode 13 with William Connors.William explains how payment and reconciliation savings helped create a credible case for wider technology investment, starting with the network foundations and connected operations needed to make a new POS system work properly.A practical reminder that the strongest hospitality technology projects are suppo...

Going back into the archive, this bonus clip comes from Episode 13 with William Connors.William shares the extraordinary story of helping launch Popeyes UK, including opening day queues of over 3,000 people, teams stepping into operational roles to keep the restaurant running and the technology challenges that came with scaling at incredible speed.A brilliant reminder that hospitality is often ...

Running your own pub at 18 is one thing.Running 25 sites by 23 is something else entirely.In this episode of Captive Conversations, Adam sits down with Jade Craig, founder of Inntegra and Gamechangers, for a warm and wide-ranging conversation about thirty years in hospitality and what it really takes to build a community people want to stay in.Jade shares her journey from her mother's restauran...

In Episode 97 of Captive Conversations, Adam speaks with Will, Director of Fanatic, about hospitality marketing, digital guest journeys and the growing influence of AI.Will shares how his early career at McDonald’s and as a relief pub manager shaped his understanding of people, teams and service. The conversation then moves through publishing, agency life and financial services before exploring...

Opening a restaurant is one thing. Opening a restaurant with no hospitality experience, carrying every pressure yourself and then using that failure to shape a career in hospitality technology is something else entirely.In this episode of Captive Conversations, Adam sits down with Aaron from ePosaibility and Hops for a deeply practical conversation about restaurant ownership, operational pressu...

Most hospitality operators think about packaging as something functional.Max Shipman thinks about it differently.In this episode of Captive Conversations, Adam sits down with Max Shipman from Brand Your to explore how packaging has evolved from a simple operational necessity into a powerful part of the guest experience.Max shares his journey through hospitality technology, delivery, Just Eat an...

The 15-Second MomentMention loyalty in hospitality and many operators immediately think discounts, points cards, and race-to-the-bottom promotions. But what if we’ve been thinking about loyalty all wrong? In this solo episode, Georgina explores why loyalty has a branding problem, why true loyalty has nothing to do with vouchers, and what actually makes guests want to come back.  The conversatio...

Building a restaurant is one thing.Building a restaurant while learning hospitality, marketing, technology and guest engagement at the same time is something else entirely.In this episode of Captive Conversations, Adam sits down with Charlie Wood-Jones, owner of Cawsburger and Sales Consultant at Popmenu, for a conversation that bridges both sides of the hospitality world.Charlie shares the jou...

In this episode of Captive Conversations, Adam sits down with Pete Hurley from Well Seasoned for a wide-ranging conversation about hospitality careers, operator pressure, fragmented tech and the rise of fractional talent.Pete shares how his journey moved from washing dishes in a country pub to building an early meal kit business, pivoting into outside catering, taking on a modern art gallery ca...

This episode almost didn’t happen.Adam had a client call he had to jump onto, the podcast still needed to go out, and Georgina stepped in last minute to record what was originally written as Adam’s second solo episode.And honestly… she absolutely smashed it.In this episode of Captive Conversations, Georgina explores one of the biggest missed opportunities in hospitality: what happens after the ...