All Episodes · Page 6 of 11

In this episode of Captive Conversations, Adam sits down with Fi Sellick — UK Head of Strategy at Square — to talk about what hospitality really means in a world of tech, loyalty, and data.Expect laughs, lessons, and a love letter to cheese, coffee, and customer experience.🎙 In this episode:🧀 Cheese, chaos, and the charm of a proper deli📲 How Square designs loyalty for real humans☕ Coffee, cult...

🎙️ Solo Episode 2: The CRM GraveyardIn this solo episode, Adam Forman dives into the uncomfortable truth behind most customer databases — they're full of unused potential.You'll learn:What the “CRM graveyard” really is (and why it's so common)Why data collection isn’t enough without engagementHow to audit your customer journey in 10 minutesWhy segmentation matters more than everWhat tools and e...

Adam's First Solo PodWelcome to Captive Conversations — the podcast where hospitality meets technology. In this first solo episode, Adam Forman (founder of Captive WiFi) talks through:His 20+ year journey in hospitality techWhy WiFi is the most under-used marketing toolReal-life automations that drive return visitsWhat 95% opt-in rates actually meanNew features like nationality detection & sing...

In this episode of Captive Conversations, we go behind the scenes with the founder of two standout hospitality brands — one that built a cult following for handcrafted doughnuts, and another powering seamless online ordering and loyalty for restaurants across the UK.We dig into the real story behind the rise of these brands, the philosophy behind digital experiences that don’t feel digital, and...

The local visibility game in hospitality is broken,  but it doesn’t have to be.In this episode of Captive Conversations, we discuss local listings, menus, and guest experience with one of the sharpest marketing minds in the business.Kelsey from Marqii joins the show to share:✅ Why most brands are still missing the basics when it comes to local SEO✅ How digital presence connects directly to in-s...

In this episode of Captive Conversations, we sit down with Laura Mimoun — now Chief Marketing Officer at Fulham Shore, the group behind Franco Manca and The Real Greek — to unpack her remarkable journey from FMCG to foodpreneur to boardroom leader.Before leading the marketing strategy for some of the UK’s most loved restaurant brands, Laura launched Kaleido, a colourful and healthy salad roll b...

In this episode of Captive Conversations, we sit down with Christophe and Angus from StoreKit to dive into the future of digital ordering, why some platforms slow you down, and how StoreKit helps operators stay lean, agile, and guest-focused.We cover:✅ What operators actually need from their tech✅ Why speed and flexibility beat bloated platforms✅ The evolution of StoreKit’s checkout and at-tabl...

Two standout panels from TISSL’s Tech Tastings: Beyond the Till event hosted by Tech on Toast’s Chris Fletcher.🎙️ Panel 1: “Beyond the Rush: Unlocking Consistent Revenue”Daisy from JKS and Bex from Wolseley Hospitality reveal how marketing, loyalty, and brand touchpoints drive steady growth outside of peak service.🎙️ Panel 2: “At-Table Tech: Friend or Foe?”Christophe from StoreKit, Travis Fish ...

In this episode of Captive Conversations, we sit down with Nick Philpot, MD of Yolk—London’s fast-growing breakfast, brunch, and coffee brand.Nick shares how Yolk has built a loyal fan base through consistency, simplicity, and a deep understanding of customer experience. We talk about:The Yolk ‘Brew Club’ and how it builds daily habitsScaling a brand without losing its soulBalancing tech with o...

Bal Mahey’s story reads like a hospitality survival manual.From launching Shake Shack in the UK to leading Subway and by CHLOE through turbulent growth, he’s seen it all. Now, through Auden Hospitality, he’s helping brands avoid the same scars.We talk:Growing too fast and breaking everythingCulture clashes in high-growth teamsLoyalty, CRM, and why ops is marketingBuilding better systems for the...

In this episode, we explore how AI agents are reshaping people operations in hospitality. Matt Grimshaw from Youda joins us to discuss:Automating time-consuming HR tasks with AIUsing data to predict and prevent staff turnoverWhy legacy systems are holding operators backHow to personalise onboarding at scaleCreating better experiences for managers and frontline teamsThis is a must-listen for hos...

🎧 Episode 50 – Hospitality Unfiltered: Where Ops, Marketing & Loyalty CollideIn this special live episode of Captive Conversations, we bring together leading voices from hospitality operations, marketing, CRM, and tech to unpack one big question:Why does it still feel like ops and marketing are speaking different languages—and how do we fix it?From loyalty programs to data overload, AI tools to...